Connecting and Colocating with TechGlobal

Given the premium equipment made available in TechGlobal, how is pricing compared to other providers?

TechGlobal continuously monitors the market and makes sure that total cost of colocation and connectivity is better than competitors for the same set-up. TechGlobal prices, when all things from racks, power, and connectivity, are considered, are very competitive. Our BasicDC that includes a full 48U rack, 3kVA power, and 50 Mbps direct internet, starts at only USD 2500.

Latency was mentioned previously. How can TechGlobal provide low latencies to benefit my servers?

TechGlobal is also proud to offer telco-neutrality with low latencies, as vouched by our current clientele. TechGlobal is able to achieve this because of the partnerships it has put in place to allow access to fastest speeds and stable local and international networks.

My bandwidth per server varies on my need. What can I avail from TechGlobal?

TechGlobal has created bundles based on different types of requirements. BasicDC includes 50 Mbps, PowerDC includes 100 Mbps, and EnterpriseDC includes 1 Gbps. TechGlobal also makes available other bandwidth packages should the requirements not fit. Feel free to ask our very helpful and knowledgeable relationship managers.

What do I need to do to start partnering and colocating with TechGlobal?

Kindly fill-up the "Coloc Requirements Form" form for power assessment/requirement. Servers can then be delivered to our quarantine/holding room before actual mounting.

Reliability and Security

Who can visit TechGlobal to work on our servers? How can I grant access to our assigned representative?

Security is top priority and we grant access only to your appointed list of nominees to fix/upgrade your TechGlobal-colocated servers. Each visit requires a request to access. Feel free to contact your relationship manager for these instances.

How many seconds will GENSET kick in case of power interruption?

Within 23 seconds

How long does TechGlobal genset last? How many liters of diesel is the capacity? How many liters is TechGlobal’s daytank reserve?

The fuel reserve capacity is good for 5-6 days. The main tank has 40,000 liters of diesel fuel. The daytank capacity is 16,000 liters, composed of 2 x 8,000 liters.

What is the seismic rating of the building?

The TechZone building is certified seismic 4 complaint and can withstand intensity 8+ magnitude earthquake. The raised flooring is also equipped with seismic brackets.

The TechGlobal Support

When my server encounters a problem while in TechGlobal, how and when can I contact you?

Our technical support is available 24/7. There is an agreed SLA with our customers.

What type of personnel are available in TechGlobal 24 hours? What type of assistance can they provide?

These personnel are from our teams in Support Facilities, Security, Network and Data Center Operations. The personnel are well versed in networking and system administratiom, however because of security access restrictions to clients equipment, we can only assist with physical matters.

Do you have remote hands available?

Yes, thru our Network and Data Center Operations Personnel. We can arrange on this setup and the level of allowed access.

Can TechGlobal provision me with IP Address? How many is my company allowed to have?

Default is 5 usable IP’s, additional IP is subject for approval and filling of IP justification form. We have partnerships in place to provision additional IP address requirements. IP addresses are allocated according to client needs.